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Frequently Asked Questions
Everything you need to know about our kids products
Do you deliver across India?
Yes! We deliver to all major cities and towns across India. We're based in Ghaziabad, Uttar Pradesh, and offer fast shipping nationwide. Delivery typically takes 3-7 business days depending on your location.
Are your products safe for kids?
Absolutely! All our products are 100% kid-safe and made with non-toxic, child-friendly materials. We follow strict safety standards and quality checks to ensure the best for your little ones.
What is your return and exchange policy?
We offer a 7-day easy return and exchange policy. If you're not satisfied with your purchase or need a different size, simply contact us within 7 days of delivery. Products must be unused and in original packaging.
What payment methods do you accept?
We accept all major payment methods including Credit/Debit Cards, UPI, Net Banking, and Cash on Delivery (COD). All transactions are secured with PayU's trusted payment gateway for your safety.
How can I track my order?
Once your order is shipped, you'll receive a tracking number via SMS and email. You can use this to track your package in real-time. You can also contact our customer support for any assistance.
Do you offer bulk orders for schools or events?
Yes! We provide special pricing for bulk orders for schools, daycare centers, birthday parties, and events. Please contact us directly with your requirements, and we'll create a custom quote for you.
How do I contact customer support?
Our friendly customer support team is here to help! You can reach us via WhatsApp, email, or phone during business hours (10 AM - 7 PM IST, Monday to Saturday). We typically respond within 24 hours.